Terms and conditions of use

These General Terms and Conditions are written and legally valid only in French, the official language in Luxembourg, Belgium, and France. The Customer acknowledges full understanding of the French version, regardless of their country of residence. English and Spanish translations may be provided for informational purposes only, but Redureau Racing Design declines all responsibility for any errors resulting from these automatic translations.

Article 1 – Acceptance of the General Terms and Conditions

By confirming an order on the website www.rrd-preparation.com, the Customer acknowledges having read, understood, and unreservedly accepted these General Terms and Conditions of Use and Sale (GTC).

This acceptance is formalized by a mandatory checkbox preceding the order validation, with a direct link to the full GTC text. Without this explicit validation, the order cannot be finalized.

These GTC prevail over any other general or specific conditions from the Customer or a third party, unless previously and expressly agreed to in writing by Redureau Racing Design.

Article 2 – Pricing

2.1 The prices displayed on www.rrd-preparation.com are in euros (€), including all taxes (VAT included). Shipping fees are not included and are added and clearly stated before order confirmation.

In accordance with EU VAT regulations (Directive 2017/2455), the applicable tax rate depends on the Customer's delivery country. Thus, the VAT rate is automatically adjusted based on the destination country of the order.

For example, a customer residing in France and having their order delivered to France will be subject to a 20% VAT rate, even though the company is based in Luxembourg.

2.2 Ordered items are subject to the VAT rate applicable in the destination country of the order, in accordance with EU e-commerce regulations. The VAT rate applied is the one in force at the time of the order's confirmation.

2.3 – Customs duties and taxes:
For orders shipped to non-EU countries, customs duties, import taxes, or other additional charges may be levied by local customs authorities upon the goods' arrival. These fees are the responsibility of the Customer and are independent of the shipping costs charged at checkout. The Customer is responsible for checking applicable taxes and duties in their country before placing an order. Redureau Racing Design is not liable for such fees, which may vary depending on local laws and regulations.

2.4 Redureau Racing Design reserves the right to modify its prices at any time. However, the applicable price for an order is the one in effect at the time of the Customer's confirmation, even if the product is shipped later due to temporary stock shortages.

Article 3 – Offers

3.1 Offers on www.rrd-preparation.com are intended for end consumers acting for private purposes, as defined under European consumer law. Orders placed for professional purposes without prior request for a business account are prohibited. Professional clients may request dedicated access by contacting Redureau Racing Design.

3.2 Offers are valid as long as they are visible on the website and while stocks last. If a product becomes unavailable after the order is confirmed, the Customer will be informed as soon as possible and may choose between a full refund or a credit valid for one year, with prior agreement.

3.3 Offers are valid only in countries explicitly served by Redureau Racing Design, namely Luxembourg, France, Belgium, Germany, Italy, Switzerland, and other countries listed on the delivery page. The company reserves the right to refuse orders with delivery addresses outside of these serviced areas.

3.4 Redureau Racing Design reserves the right to modify commercial offers at any time, without notice, without affecting previously confirmed orders.

3.5 If one or more ordered products are unavailable, the Customer will be informed via the order confirmation or other means (email, phone, letter). The order may be put on hold or canceled, free of charge. Refunds will be processed via the same payment method, unless the Customer agrees to receive a one-year credit instead.

3.6 In case of a refund, Redureau Racing Design will reimburse the amount using the original payment method, where possible. If the payment was made by bank card via PayPlug and more than six months have passed, the refund will be made by bank transfer. A one-year store credit may also be proposed with the Customer’s express agreement.

Article 4 – Contract Formation

4.1 To place an order, the Customer must create a personal account and accurately provide the required information.

4.2 Any order placed constitutes a firm offer to purchase. It becomes final upon receipt of an electronic order confirmation issued by Redureau Racing Design.

4.3 The sales contract is deemed concluded when the order confirmation is sent by email. Redureau Racing Design reserves the right to refuse or cancel any order in case of an existing dispute with the Customer, non-payment, or suspected fraud.

4.4 The Customer’s order validation constitutes a binding purchase commitment. For bank transfers, the order will only be processed once funds are received. If payment is not received within 7 business days, Redureau Racing Design reserves the right to cancel the order without notice or compensation.

Article 5 – Delivery

5.1 Items are delivered to the shipping address provided by the Customer during the order. This address may be modified via the Customer’s account as long as the order has not yet been shipped.

5.2 The Customer is solely responsible for the accuracy of the information provided, especially the delivery address. In case of error or omission leading to delivery issues, Redureau Racing Design cannot be held liable. Any reshipping costs will be borne by the Customer.

5.3 For orders containing multiple items, Redureau Racing Design may deliver in partial shipments. This may incur additional shipping fees depending on the order terms. The Customer may not demand separate shipments without accepting potential additional fees.

5.4 Redureau Racing Design S.A.R.L is not liable for delivery delays not caused by its fault (e.g., carrier or supplier delays). In case of significant or unusual delays, the Customer will be informed promptly by any available means (email, phone, letter). The company depends in part on its suppliers’ and manufacturers’ timelines.

5.5 In the event of force majeure under Luxembourg law (e.g., strike, war, fire, epidemic, supply shortage, transport interruption), Redureau Racing Design may suspend its obligations or cancel the order without prior notice. Any amounts already paid will be refunded promptly using the same payment method, unless the Customer agrees to receive a credit. No damages or interest may be claimed. 

5.6 In the field of motorized vehicle parts, certain delivery times may be longer, especially in cases of out-of-stock items or parts manufactured on demand. When a delay exceeding 20 days is indicated on the product sheet at the time of order, the Customer is expressly informed. In such a case, Redureau Racing Design cannot be held responsible for the delay, provided the information was clearly stated before order confirmation.

In the event of an exceptionally long delay, Redureau Racing Design commits to informing the Customer and offering them a choice between a replacement product, a store credit, or a full refund.

5.7 – Right of Withdrawal

In accordance with applicable regulations, the Customer has a 14-day right of withdrawal from the date of receipt of the order. If exercised, Redureau Racing Design will refund the Customer the full amount of the order, including initial standard shipping fees, if applicable. Return shipping costs remain the Customer’s responsibility. Redureau Racing Design also reserves the right to deduct bank/transaction fees if applicable.

5.7A

In case of withdrawal, Redureau Racing Design will reimburse the full amount paid for returned products. Return shipping costs remain the responsibility of the Customer.

5.7B

If the initial order qualified for free shipping (from €110 including VAT), but a partial withdrawal reduces the total below this threshold, Redureau Racing Design reserves the right to deduct the originally waived shipping fees from the refund. This condition is clearly stated in the GTC and accepted upon order confirmation.

Example: A Customer orders for €130 and benefits from free shipping. They withdraw one item worth €40. The adjusted order total is €90 — below the free shipping threshold. Therefore, €9.99 shipping will be deducted from their refund.

5.7C

Instead of a refund, a store credit valid for one year may be offered to the Customer, along with a commercial bonus, subject to their express agreement.

5.8 – International Shipping and Volumetric Weight

Some packages shipped internationally or outside mainland France may incur additional shipping charges if they exceed standard size or weight limits imposed by carriers — especially to North America, Africa, and Asia.

What is volumetric weight?
Volumetric (or dimensional) weight is a method used by carriers to assess space occupied by a package compared to its actual weight. A lightweight but bulky parcel may be billed as if it were heavier.

Formula:
(Length x Width x Height in cm) / 5000

This calculation is based on the formula used by Colissimo. The Customer will be informed of the exact amount after order preparation and must expressly approve the surcharge before shipment. If the Customer refuses, the order may be cancelled and refunded.

For packages deemed “non-machinable” by Colissimo (due to size or shape), a flat fee of €60 is automatically applied. This surcharge may be passed on to the Customer, after their validation, if the package exceeds standard automation norms.

For deliveries within mainland France, a flat surcharge of €65 may be applied by Colissimo if the package exceeds standard volume or weight thresholds. This applies to:

• Home delivery: actual or volumetric weight over 30 kg.

• Pickup point delivery:

  • To a post office: over 30 kg

  • To a Pickup relay point: over 20 kg

The surcharge is imposed by the carrier and may be billed to the Customer after order prep, only with their express approval. If refused, the order can be cancelled and refunded without charge.

5.9 – Free Shipping Terms

Free shipping (from €110 incl. VAT) is via an economical shipping method, without signature or added insurance by default. It is a basic service offered as a commercial gesture.

More secure options (with signature, enhanced tracking, or insurance) are available upon request for an extra cost. The Customer is free to choose a service level suited to the value or fragility of their order.

In case of delivery with signature, Redureau Racing Design considers the delivery valid if the carrier provides proof of delivery, including:

• A tracking number marked as “delivered”

• A digital or handwritten signature

• Geo-location or timestamp confirmation

If the Customer disputes receipt despite these elements, an investigation will be launched with the carrier. The Customer must submit a signed sworn statement of non-receipt for the process to proceed.

In case of suspected fraud or false claims intended to obtain an undue refund, Redureau Racing Design reserves the right to initiate legal action.

According to Article 313-1 of the French Penal Code:

“Fraud is committed when, through the use of a false name, false quality, or fraudulent means, a person deceives another and causes the delivery of funds, valuables, or goods to the detriment of the victim or a third party.”

This offense is punishable by 5 years in prison and a €375,000 fine.

Similarly, Article 496 of the Luxembourg Penal Code states:

“Anyone who, through fraudulent actions, deceives another with the intent to unlawfully appropriate goods or advantages shall be punished.”

Any attempted or proven fraud in a remote sale is a criminal offense subject to prosecution and damages.

5.10 – Unclaimed Packages at Pickup Points

If a package shipped to a pickup point is not collected within the given time and is returned to our warehouse, the reshipping costs will be charged to the Customer. The Customer will be informed of these extra fees before any reshipment. If they refuse the reshipment, a refund may be issued, but initial shipping costs and return shipping fees will not be refunded.

Article 6 – Receipt and Warranty

6.1
The Customer is required to check the general condition of the items upon receipt (product, packaging, visible conformity). Any anomaly (missing item, damaged, or non-compliant product) must be reported to Redureau Racing Design's customer service within 48 hours of receipt, ideally with supporting photos.

After this period, the items are deemed to be in conformity with the order, unless proven otherwise. This verification is without prejudice to the legal warranty rights or the right of withdrawal.

6.2
The Customer benefits from the legal warranty of conformity, in accordance with the legislation applicable in their EU country of residence — in particular Articles L.217-3 and following of the French Consumer Code or the equivalent provisions of the Luxembourg Civil Code.

This warranty covers any conformity defect existing at the time of delivery of the product and is valid for 2 years from the date of receipt.

In the event of proven non-conformity, Redureau Racing Design, in coordination with the manufacturer, will offer an appropriate solution: repair, replacement, or refund, depending on the nature of the defect and the availability of the products. This intervention is free of charge for the Customer.

In addition, the Customer is also covered by the legal warranty against hidden defects as per Articles 1641 and following of the Civil Code, in the event of a non-visible defect rendering the product unfit for its intended purpose.

To invoke any legal warranty, the Customer may contact the customer service via the online contact form.

6.3
Products specifically intended for tuning or competition use (on closed tracks or for non-approved sporting use) are not designed for public road use. Their use is strictly limited to private or sporting contexts, as per the laws in the Customer's country of residence.

These products may benefit from a commercial warranty offered by the manufacturer, as specified in the product documentation, user manual, or packaging. Redureau Racing Design cannot be held responsible for the absence or content of such manufacturer warranties.

The legal warranty of conformity remains applicable but does not cover defects resulting from misuse, such as road use or technical modifications outside of intended use.

6.4
In the event of a visible defect, non-conformity, or malfunction observed during use, the Customer must notify Redureau Racing Design's customer service within a reasonable time after discovering the issue, by any written means (email, contact form, postal mail), ideally with photos and a detailed description.

The defective product must be returned carefully packaged, with its accessories, and preferably in its original condition. Handling the claim may require a technical inspection or manufacturer assessment.

Redureau Racing Design will bear return shipping costs if the defect is confirmed under legal warranty. Otherwise, the return remains at the Customer’s expense.

6.5
When the legal warranty of conformity or warranty against hidden defects applies, Redureau Racing Design, in coordination with the manufacturer, will offer an appropriate solution: repair, replacement with an identical or equivalent item, or refund — depending on the nature of the defect and product availability.

Return costs for a product found defective or non-compliant will be fully covered by Redureau Racing Design. In case of a refund, the price paid for the item will be returned. No interest or additional compensation may be claimed, unless otherwise provided by law.

The Customer is expected to follow the return procedure provided by the customer service and to supply all necessary information for evaluation (photos, order number, precise description, etc.).

6.6
Refunds due to the Customer will, by default, be issued using the same payment method used for the order (e.g., bank card via PayPlug), in accordance with applicable laws.

In some cases — notably when the refund occurs more than six months after payment — the PayPlug system may no longer allow automatic card refunds. In such cases, the refund will be made via bank transfer or, with the Customer’s express consent, as a one-year credit usable on www.rrd-preparation.com.

Article 7 – Payment

7.1
The Customer may pay for purchases using one of the following methods:

• Bank card via our secure provider PayPlug

• Payment in installments (subject to eligibility) via ONEY

• Bank transfer

• Bank check (the order will only be validated after the check is successfully cashed)

Any order will only be considered fully registered after complete validation of the payment by the selected system. Redureau Racing Design reserves the right to suspend or cancel any order in the event of suspected fraud or transaction issues.

7.2
Unless otherwise specified or unless a specific option is chosen (e.g., installment payment via ONEY), all sales are payable in full before shipment.

No discount (e.g., for early payment) is offered. Orders will only be shipped after full receipt of payment, except in cases of installment plans approved by our partner.

7.3
Redureau Racing Design retains full ownership of the products sold until full and effective payment is received — including the price of the items, shipping costs, and any applicable taxes.

Until full payment is made, the order may be suspended and shipment delayed. If non-payment is identified before dispatch, Redureau Racing Design may cancel the order after notifying the Customer and proceed to refund any amount already paid, without additional charges or compensation.

This clause does not affect the transfer of risk to the Customer, which takes place upon physical receipt of the items, in accordance with applicable laws.

7.4
Redureau Racing Design S.A.R.L offers a payment-in-installments service via its financial partner ONEY, through the secure PayPlug solution.

This service is offered subject to acceptance by ONEY and is governed by specific eligibility conditions, minimum amounts, and terms.

Customers wishing to use this service are advised to carefully review ONEY's general terms of sale and financing, available at:

???? https://f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf

Use of this service implies acceptance of ONEY's terms and conditions, which are separate from the present General Terms and Conditions.

Article 8 – Right of Withdrawal

8.1
In accordance with applicable regulations on distance selling (Articles L.221-18 and following of the French Consumer Code), the Customer has a period of 14 calendar days from the date of receipt of their order to exercise their right of withdrawal, without having to justify their decision or pay any penalties.

To exercise this right, the Customer must notify Redureau Racing Design of their decision in writing (via the online form, email, or postal mail). The Customer then has a reasonable additional period to return the product(s) concerned.

The returned products must be in new, unused condition, complete, with all accessories, manuals, and original packaging intact and properly protected.

Return shipping costs are the Customer's responsibility, unless the return is due to an error by Redureau Racing Design or a proven non-conformity.

Certain items, especially sensitive electronic or electrical components (e.g., CDI units, ignitions, ECUs, control modules), are subject to special restrictions.

These items can only be returned or refunded if they are strictly unused, unconnected, and returned in their original, sealed, and intact packaging.

Indeed, incorrect installation or handling can cause invisible internal damage, making it impossible to verify proper function upon return.

Simply opening an anti-static bag, protective film, or technical packaging will be considered excessive handling and will render the Customer liable under Article L.221-23 of the French Consumer Code.

Redureau Racing Design therefore reserves the right to refuse any refund or to apply a depreciation if the returned product's condition does not allow verification of its integrity.

If a refund is initiated by the Customer as part of the right of withdrawal, Redureau Racing Design reserves the right to deduct any actual banking/transaction fees incurred, provided these are clearly itemized and disclosed to the Customer.

Indicative examples:

• Installment payments via ONEY incur fixed fees of €2, including initial handling and refund processing.

• Credit card payments via PayPlug may involve non-refundable processing fees of €1.20.

These deductions are not penalties but rather a proportional retention reflecting actual banking costs, in accordance with Article L.221-24 of the French Consumer Code.

8.2
Items returned under the right of withdrawal must be complete, in perfect condition, unused, and in their intact, original packaging.

Any item returned that is:

• incomplete,

• damaged,

• used (e.g., fuel traces, scratches, assembly marks),

• unsealed or modified (e.g., polished parts, forced screws)

will be refused and may be returned to the Customer at their expense. The return will only occur after prior payment of the re-shipping fees.

If the item has minor cosmetic or functional damage or damaged packaging but remains sellable, Redureau Racing Design reserves the right to:

• either deduct restoration fees,

• or apply a proportional reduction in value, justified by the product being downgraded to "used" status.

8.3
Purchases made directly in our physical store (in the Grand Duchy of Luxembourg) are neither returnable nor exchangeable, except in cases of:

• manufacturing defect, or

• hidden defect proven by an independent expert,

in accordance with Articles 1641 and following of the Luxembourg Civil Code (or L.217-4 and following under French law).

The legal right of withdrawal applicable to distance selling does not apply to in-store purchases, which are considered final upon payment.

This policy is justified by the fact that our store applies the same competitive prices as our website, without surcharge, despite the time and personalized advice provided in person.

Redureau Racing Design therefore reserves the right to refuse any in-store return not motivated by a legally recognized defect, especially when the product has been used or opened, or when return logistics would be complex (inspection, repackaging, restocking...).

8.4
In accordance with applicable law (Article L.221-28 of the French Consumer Code / Article L.222-9 of the Luxembourg Consumer Code), the right of withdrawal does not apply to goods that are clearly personalized or made to the Customer’s specifications.

Products legally considered as customized include:

• Engines assembled on request from separate parts,

• Custom engine modifications (e.g., cylinder or block tuning),

• Custom-made parts such as tinted windscreens, special paintwork, or non-standard technical components.

The Customer acknowledges that these items are built individually to order and cannot be resold as-is, which justifies the exclusion from the withdrawal right once the order is confirmed.

It is therefore essential that the Customer verify compatibility, technical specifications, and suitability before purchasing any customized product.

8.5
Certain technical products — such as exhausts or parts specific to rare vehicle models — are made to order or specially ordered from the manufacturer and are not held in stock.

While these items are not legally considered "customized," their return may be refused or limited due to their low resale potential or non-standard nature.

Under the right of withdrawal, these items may be refunded only if returned unused, in new condition, and in original packaging — and subject to Redureau Racing Design's approval. A store credit may be offered instead of a refund, and restocking fees may apply.

Article 9 – Security and Accessibility

9.1
Redureau Racing Design implements appropriate technical and organizational measures to ensure the security of online payments and the confidentiality of the Customer’s personal data, in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

Bank transactions are processed via certified providers (notably PayPlug), using secure encryption protocols (e.g., HTTPS/TLS) and in compliance with online payment security standards.

Redureau Racing Design undertakes all reasonable efforts to protect transmitted data on its site but cannot guarantee absolute security in the event of an external attack or unforeseen security breach.

9.2
Despite the security measures in place, Redureau Racing Design cannot guarantee absolute protection of data against illegal access or intrusion. In the event of unauthorized access or fraudulent use of the Customer’s data by a third party — resulting from an independent breach or malicious act — Redureau Racing Design can only be held liable if proven negligence in its security practices is established.

Nevertheless, Redureau Racing Design commits to notifying the relevant authorities and, if applicable, the Customer, of any personal data breach, in accordance with GDPR Articles 33 and 34.

9.3
Redureau Racing Design makes every effort to ensure continuous accessibility to the website www.rrd-preparation.com. However, the service may be temporarily interrupted for maintenance, updates, or in the event of technical issues.

Redureau Racing Design shall not be held liable for any direct or indirect consequences resulting from temporary unavailability of the site, regardless of the cause (server outage, network overload, software bug, or third-party communication system failure).

9.4
Redureau Racing Design shall not be held liable for any consequences, direct or indirect, arising from incompatibility between the Site and the Customer’s hardware, software, configuration, or internet connection. The same applies if the Customer’s equipment is unable to display the Site’s content properly or transmit data securely.

It is the Customer’s responsibility to ensure that their technical environment allows proper access to the Site and its features before placing an order.

9.5
Redureau Racing Design shall not be held responsible for any direct or indirect damage that may affect the Customer’s hardware or software configuration, or any loss of data, resulting from use of the Site or from electronic communications (e.g., emails, online forms) exchanged with the company.

The Customer is encouraged to take all reasonable security measures to protect against cyber risks — including the use of up-to-date antivirus software and a robust firewall. While Redureau Racing Design takes care to secure its systems, it cannot guarantee total protection from technical defects or internet-related risks.

Article 10 – Liability

10.1
The products offered for sale on the Site comply with the laws and standards in force in the Grand Duchy of Luxembourg, the country in which Redureau Racing Design is established.

It is the Customer's sole responsibility to ensure that the products ordered are authorized, approved, or compatible with the intended use and with the applicable regulations in their country of delivery or use. Redureau Racing Design shall not be held liable for any direct or indirect consequences arising from the use of a product that does not comply with the Customer's local regulations.

10.2
The photographs, visuals, product descriptions, and texts displayed on the Site are provided for illustrative and informational purposes only. Despite all efforts made to ensure their accuracy, they do not constitute a contractual commitment from Redureau Racing Design and cannot guarantee an exact match with the delivered product.

Redureau Racing Design shall not be held liable for direct or indirect consequences resulting from errors, omissions, or inaccuracies in the information presented on the Site, particularly in the event of incomplete updates or minor differences in product presentation.

10.3
The products offered for sale on the Site are intended strictly for private, non-professional use. In the event of use for professional or commercial purposes, Redureau Racing Design declines all responsibility.

Accordingly, in the event of a breach of this clause, Redureau Racing Design shall not be held liable for any damage whatsoever, whether direct or indirect, including but not limited to: loss of revenue, loss of clientele, business interruption, data loss, commercial prejudice, loss of profit, or loss of opportunity.

10.4
The login credentials (email address and password) that allow the Customer to access their account on the Site are strictly personal, confidential, and non-transferable. The Customer is solely responsible for safeguarding, using, and maintaining the confidentiality of these credentials.

Redureau Racing Design shall not be held liable for any direct or indirect consequences arising from unauthorized use of these credentials.

In the event of suspected fraud or misuse, the Customer agrees to notify Redureau Racing Design immediately so that access can be suspended or reset.

10.5
Redureau Racing Design shall not be held responsible for the content, appearance, aesthetic features, or potentially provocative, offensive, or sensitive nature of certain products offered for sale on the Site, as long as they are provided in compliance with applicable laws in Luxembourg.

It is the Customer's responsibility to ensure that the acquisition, possession, or use of such products is permitted in their country of residence, and that they do not violate the Customer’s own contractual obligations (e.g., professional use, racing regulations, noise restrictions, road legality) or local laws.

10.6
The Site may contain hyperlinks to third-party websites. These links are provided for the Customer’s convenience or information but do not imply any control or endorsement of their content by Redureau Racing Design.

As a result, Redureau Racing Design shall not be held liable for the content, accuracy, legality, updates, or potentially offensive or inappropriate nature of such third-party websites. Accessing these websites is at the sole responsibility of the Customer, who must review their own terms of use.

Article 11 – Governing Law and Jurisdiction

11.1
This contract is governed by the laws in force in the Grand Duchy of Luxembourg, to the exclusion of all other legal systems.

In the event of a dispute, an amicable solution will be sought as a priority between the parties. Failing that, and subject to the mandatory jurisdictional rules applicable to consumers within the European Union, only Luxembourg courts shall have jurisdiction.

11.2
This contract is governed by the laws of the Grand Duchy of Luxembourg.

In case of a dispute concerning the interpretation or performance of these General Terms and Conditions or the contract binding the Customer to Redureau Racing Design, the courts of the judicial district of Luxembourg shall have exclusive jurisdiction, unless otherwise required by mandatory consumer protection laws in another EU Member State.

However, Redureau Racing Design reserves the right to bring the dispute before any other competent court, particularly the court with jurisdiction over the Customer’s place of residence, if deemed more appropriate.

Article 12 – Modification of the General Terms and Conditions

Redureau Racing Design reserves the right to modify these General Terms and Conditions at any time, in particular to comply with legal, regulatory, or technical changes.

It is the Customer’s responsibility to consult and accept the version in force of the General Terms and Conditions prior to placing any order. The applicable Terms are those in force at the time of the Customer’s order confirmation and shall remain applicable throughout the entire contractual relationship related to that order.

Article 13 – Personal Data

To process orders placed via the Site, Redureau Racing Design is required to collect, process, and retain certain personal data from the Customer (hereinafter referred to as "Data"). These data processing activities are carried out under the responsibility of Redureau Racing Design, as the data controller, in accordance with Regulation (EU) 2016/679 (GDPR).

The collection of this Data is mandatory to allow for the management of orders, invoicing, delivery, customer service, and compliance with legal obligations. If the Customer refuses to provide the required information, the order cannot be finalized.

In accordance with applicable regulations, the Customer has the right to access, rectify, object to, erase, restrict processing, and request portability of their Data. These rights can be exercised by contacting Redureau Racing Design using the contact details provided in the Site’s legal notice.

The Data is retained for the time necessary to fulfill the contract, then archived for the legally required duration as evidence.

Redureau Racing Design undertakes not to share the Data with any third party, except when necessary for:

• executing the order (e.g., carriers, payment providers),

• providing proof of the existence or content of the order,

• or complying with a legal or judicial obligation.

Article 14 – Privacy Protection

14.1
Redureau Racing Design is committed to complying with the applicable regulations concerning the protection of personal data, including:

• Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data (GDPR),

• and the Luxembourg law of August 1, 2018 establishing the National Commission for Data Protection (CNPD) and implementing the GDPR.

14.2
The data controller is Redureau Racing Design, a company established at:
39, rue du Chemin de Fer, L-4556 Differdange, Grand Duchy of Luxembourg.

The personal data provided by the Customer while using the Site or placing an order are collected and processed in compliance with GDPR and the Luxembourg law of August 1, 2018.

Data are used strictly for the following purposes:

• administrative and commercial management of the customer relationship,

• processing of orders, deliveries, and payments,

• internal market research and statistical analysis.

Redureau Racing Design undertakes never to share personal data with third parties for commercial purposes. The only third-party disclosures concern:

• subcontractors strictly necessary for the execution of the order (e.g., carriers, payment providers),

• legal or regulatory obligations imposed on the company.

The Customer may at any time exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability by submitting a request via the contact form.

14.3
In accordance with Regulation (EU) 2016/679 (GDPR), the Customer may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability at any time.

Requests must be made in writing, dated and signed, and sent to:

???? Redureau Racing Design
39, rue du Chemin de Fer
L-4556 Differdange
Grand Duchy of Luxembourg

The request must be accompanied by a readable copy of an official identity document (identity card or passport) to verify the identity of the requester.

Redureau Racing Design commits to responding to such requests within 30 days of receipt. In complex or multiple cases, this deadline may be exceptionally extended by up to 60 additional days, in accordance with Article 12.3 of the GDPR.

Article 15 – Article Titles

The headings and titles of the articles in these General Terms and Conditions are provided for convenience and ease of reading only. They shall not, under any circumstances, be used for interpreting or determining the legal scope of the contractual provisions they introduce.

Article 16 – Severability

If any provision of these General Terms and Conditions is declared null, void, or unenforceable, in whole or in part, under a mandatory legal or public policy provision, such invalidity shall not affect the validity of the remaining provisions.

The parties agree to replace the affected clause, where possible, with a legally valid and enforceable provision that reflects the original intent of the parties and preserves the economic balance of the contract.

Article 17 – Evidence

Electronic records, databases, order logs, automatic confirmations, invoices, and any document or digital medium retained by Redureau Racing Design shall be considered admissible and enforceable evidence of all transactions concluded between Redureau Racing Design and the Customer on the website www.rrd-preparation.com.

Such records shall be deemed valid unless proven otherwise by the Customer. Redureau Racing Design undertakes to store these documents under conditions that ensure their security and integrity, in accordance with applicable rules for the preservation of electronic evidence.

Article 18 – Languages

These General Terms and Conditions are written in French, which is the only legally binding version between the parties. The Customer expressly acknowledges understanding French and agrees that any contractual interpretation shall be based exclusively on this version.

Translations may be provided solely for informational purposes. In the event of any discrepancy, mistranslation, or inconsistency between the French version and a version in another language, the French version shall prevail.
Redureau Racing Design S.A.R.L declines all responsibility for translation errors.

Article 19 – Refunds and Delivery Times

19.1
The motorbike and scooter industry is particularly subject to unpredictable production and distribution delays. Redureau Racing Design informs its Customers that extended supply delays may occur, beyond its control.

Some parts — especially technical ones or those specific to certain models — may require several weeks or more than a month to be delivered by manufacturers or distributors. This situation results from the current market conditions, marked by frequent stock shortages, made-to-order manufacturing, or strained logistics.

As a result, Redureau Racing Design cannot guarantee a precise, day-specific delivery date, unless explicitly stated at the time of ordering.

19.2
In certain cases — especially when supply delays exceed normal expectations — the Customer may no longer wish to wait for the delivery of the item(s) concerned.

In such cases, the Customer is invited to contact Redureau Racing Design via the online contact form to:

• request a suitable replacement item,

• or receive a store credit, credited to their customer account.

This store credit is valid for one year from the date of issue and may be used freely for any future purchase on the site.

Article 20 – Product Usage Warning and Specific Exclusions

WARNING:
Most of the products offered on the website www.rrd-preparation.com by Redureau Racing Design S.A.R.L are specifically designed for competition or closed-circuit use and are not approved for road use.

It is the Customer’s responsibility to ensure that their use of the products complies with the laws and regulations in force in their country. Redureau Racing Design accepts no responsibility for inappropriate or illegal use of the purchased products.

Furthermore, electrical and electronic components (e.g., CDI units, ECUs, wiring harnesses, etc.) are excluded from the right of withdrawal and are neither refundable nor exchangeable, except in the case of a proven defect covered by the legal warranty.

Due to their sensitive nature and the risk of invisible damage caused by incorrect handling or installation, no inspection or resale is possible once returned.
No proof of compliant installation or appropriate use can be provided by the Customer after return.

By this notice, Redureau Racing Design informs its Customers that certain products sold on www.rrd-preparation.com are strictly intended for use in competition on closed circuits, during tuning events, or similar non-public-road activities.
Their use on open roads is strictly prohibited, in accordance with the road traffic laws applicable in the Customer’s country.

Redureau Racing Design accepts no responsibility for the inappropriate or illegal use of such products.

The website www.rrd-preparation.com operates internationally. However, all sales are legally executed through our facility located in the Grand Duchy of Luxembourg, at:

39, rue du Chemin de Fer, L-4556 Differdange

Therefore, any order placed from abroad is considered a counter sale in Luxembourg and is subject to Luxembourg legislation, particularly regarding sales, warranties, and regulatory approvals.

It is the Customer’s explicit responsibility, prior to purchase, to verify whether the ordered parts comply with regulatory standards and approval requirements in their country of residence — especially for competition or modified products.