Terms and conditions of use
These General Conditions are written and valid in French only, official language in LUXEMBOURG, BELGIUM and FRANCE, which the customer declares to understand perfectly and this regardless of his country of residence! They are translated into ENGLISH and SPANISH but we decline responsibility for the automatic translation which may contain many errors.
Art 1. Acceptance of the General Conditions
The Customer declares to have been able to access the General Conditions from the website www.rrd-preparation.com, to have read them, to have understood the terms and to accept them without limitations or reservations. All generally unspecified stipulations emanating from the Customer or a third party are unenforceable against the company Redureau Racing Design unless expressly accepted in writing by the latter.
Art 2. Rates
2.1 The prices indicated on the website www.rrd-preparation.com are expressed in euros, all taxes included (TTC / VAT 17% since 2016), the shipping costs which are the responsibility of the customer are not included in the prices displayed. Shipping costs will be indicated in the basket and before ordering. The new European laws requiring it, VAT can now be applied depending on the country of residence / order / receipt of the customer. For example, a French customer ordering from France, will have a VAT of 20% and not 17% on his invoice.
2.2 The items ordered are invoiced at the VAT rate in force at the time of invoicing according to the customer's country of residence / receipt.
2.3 Redureau Racing Design reserves the right to change prices at any time. However, the products ordered by the Customer will be invoiced at the rate in force at the time the order was validated by the Customer, even if the item is not in stock (available) until later.
Art 3. Offers
3.1 The offers displayed on the Site are exclusively reserved for end private consumers. The customer agrees not to order items from the Site for professional or other than private needs. However, professional customers can absolutely apply for pro accounts.
3.2 The offers displayed on the website (www.rrd-preparation.com) are valid as long as they appear on the site and subject to the availability of the products concerned at Redureau Racing Design (www.rrd-preparation.com)
3.3 The offers displayed on the site are intended exclusively for customers residing in the territories of the Grand Duchy of Luxembourg, France, Belgium, Italy, Switzerland, and Germany and the other countries that REDUREAU RACING DESIGN dessert. Redureau Racing Design reserves the right to refuse the order when the Customer's address or the delivery address is not located in the territories of the countries that REDUREAU RACING DESIGN can, or wishes to serve.
3.4 Redureau Racing Design (www.rrd-preparation.com) reserves the right to modify the offers displayed on the site at any time.
3.5 The order confirmation mentioned in article 5 will provide information, where applicable, on the unavailability of the items ordered. The customer may also be informed, at Redureau Racing Design's choice, by e-mail, telephone or post, as soon as possible. The order of the unavailable items will then be put on hold or canceled automatically and without prior notice, according to the procedure referred to in article 5. Any sum paid by the Customer will then be returned to him in money or in a valid "credit note". on the site, as soon as possible without interest being claimed by the Customer. Redureau Racing Design cannot be held responsible for the direct or indirect consequences linked to the cancellation of the order.
3.6 Redureau Racing Design will choose the method of reimbursement of the amounts due to the Customer by bank transfer or directly to his bank card by CIC PAYMENT if the customer has paid by card (less complex because there is no time limit or fees), possibly by bank transfer . A valid credit on the rrd-preparation.com site can also be made.
Art 4. Conclusion of the contract
4.1 In order to access the Site (www.rrd-preparation.com) and to be able to place an order, the Customer must create an account according to the procedure described when creating the account.
4.2 The offer made by Redureau Racing Design can only be considered as having been accepted by the Customer insofar as the latter has placed an order in accordance with the procedure.
4.3 When the order has been validated by the Customer in accordance with the procedure. Redureau Racing Design will immediately send an order confirmation to the Customer. The sales contract will be deemed concluded when the order confirmation has been made available to the Customer.
Art 5. Delivery
5.1 The items ordered will be delivered to the delivery address as provided by the Customer on the order form available on the Site. This address will be re-confirmed before order validation and can be modified at any time in your account.
5.2 The Customer is solely responsible for the direct or indirect consequences of material errors when entering the delivery address, in particular in the event that this address is incorrect or incomplete. Redureau Racing Design S.A.R.L will be validly released from its obligations by delivering to the address indicated by the Customer on the order form available on the Site. In case of error on the part of the customer on his delivery address, it is up to him to re-pay the shipping costs incurred!
5.3 In the event of an order for several items, Redureau Racing Design reserves the right to split the deliveries, without a price increase for the Customer or with a proposal to re-invoice the shipping costs necessary for sending in several instalments. The Customer cannot demand such splitting of shipments, unless he bears the costs thereof.
5.4 Redureau Racing Design S.A.R.L / www.rrd-preparation.com cannot be held responsible for the direct or indirect consequences of delays in delivery. In the event of an unusual delay, the Customer will be informed, at the option of the company, by e-mail, telephone or post. We remind you that REDUREAU RACING DESIGN S.A.R.L is dependent on its suppliers and manufacturers.
5.5 In the event of force majeure (eg strikes, wars, fires, interruption in the means of transport, epidemic, delays with suppliers, rupture with a manufacturer), Redureau Racing Design reserves the right to suspend the execution of its obligations or even to terminate the contract as of right and without prior notice. Any amount paid by the Customer will be returned to him as soon as possible (in the form of a credit note valid on the website or in the form of a cash refund) without interest being claimed by the Customer. Redureau Racing Design cannot be held responsible for the direct or indirect consequences linked to the cancellation of the order.
5.6 In the event of loss, theft or damage, the transport price of your packages includes insurance up to the amount of the order. The risks incurred when shipping the items are borne by the carrier. The customer must make his complaints to the carrier responsible for delivering the package at the time of delivery, and confirm them by registered letter with acknowledgment of receipt to this carrier within 2 days of receipt. In no case the responsibility of the company Redureau Racing Design. may be held liable for direct or indirect transport damage.
5.7 Delivery times: As re-explained in article 19.2 of these conditions, delivery times are very important in the motorized 2-wheeler industry, because long supplier deadlines are commonplace, as are products out of production. It is not uncommon in the motorcycle industry to see products arrive within 1 month, or worse 5 to 6 months! Redureau Racing Design S.A.R.L can not be held responsible and should not suffer the dissatisfaction of a customer on a delivery time if the item when ordering was indicated "not in stock". REDUREAU RACING DESIGN cannot be held responsible for delays in delivery due to stock shortages in our store or at the manufacturers. Some orders may contain restricted release pieces that require restocking time.
5.8 In the event of a request for reimbursement of an order having had shipping costs offered, for a reason other than an error by REDUREAU RACING DESIGN or the manufacturer, the reimbursement will be reduced by the amount of the shipping costs / d packaging cost to REDUREAU RACING DESIGN S.A.R.L which reserves the right to take over the bank/TPE charges as well.
Example, the customer orders a part at 150€ with shipping costs offered and decides, by choice, within the legal period, to cancel his purchase.
5.8A- return costs are the responsibility of the customer who originally ordered
5.8B- the shipping costs (shipping, packaging, etc.) cost to REDUREAU RACING DESIGN S.A.R.L are withdrawn from the reimbursement. TPE fees (ALMA payment fees, credit card fees, etc.) can also be deducted from the final refund.
We remind you that selling at a loss is prohibited in Europe. Offering the shipping costs, and refunding the full amount of an order while bank and shipping costs have been charged to the company would be considered a loss sale.
5.9 For all countries outside France concerned by volumetric weight, therefore:
This measure concerns parcels sent by air to Overseas and international destinations with the exception of Germany, Austria, Belgium, Denmark, Spain, Estonia, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.
A surplus of shipping costs will be requested if the amount of the shipment exceeds the basic rate paid! The amount is calculated after packaging based on the weight and / or volume of the package!
Art 6. Acceptance and warranty
6.1 The Customer agrees to examine the items upon receipt.
6.2 The Customer benefits from the legal guarantee provided for by the provisions of the Civil Code.
6.3 Products intended for tuning and competition are sold under the sole manufacturer's warranty, as specified for each of them generally on the instructions or packaging.
6.4 The Customer must inform Redureau Racing Design by registered letter, at the latest within seven working days following receipt of the item, of any defects or non-compliance. In this case, the article must be immediately returned to Redureau Racing design. in its original state. To be valid, any complaint must be made in accordance with the procedure.
6.5 The guarantee due in respect of lack of conformity, visible or hidden defects consists, at the option of Redureau Racing Design and the manufacturer of the goods, either in the replacement of the defective articles by identical articles free from defects, or in the total reimbursement of its price, plus the shipping costs related to the shipment of the defective items, without interest being claimed by the Customer. The Customer must, according to the procedure described in the User Guide and within seven days of receipt of the items, return them to Redureau racing Design by post, Redureau Racing Design cannot be held responsible for the direct consequences or indirect related to faults and defects of the items ordered.
6.6 Redureau Racing Design will choose the method of reimbursement of the amounts due to the Customer (on the credit card used for payment, by bank transfer, in the form of a credit note valid on the site www.rrd-preparation.com).
Art 7. Payment
7.1 To be valid, the payment made by the Customer must comply with the procedure provided either by CM CIC payment (credit card), by CHECK (after collection which is worth validation of this payment) or by BANK TRANSFER.
7.2 Unless otherwise stipulated, all sales are made in cash without discount, and payable before shipment to the Customer.
7.3 In all cases, ownership of the items will remain with Redureau Racing Design until full payment of the price of the items, taxes and shipping costs relating thereto. Redureau Racing Design reserves the right to defer the processing of the order until full payment of the price. Insofar as the means of payment used by the Customer do not lead to full payment of the price to Redureau Racing Design before the day scheduled for the shipment of the items ordered, the order will be canceled automatically and without formal notice. Any sum paid by the Customer will be returned to him as soon as possible without interest being claimed by the Customer. Redureau Racing Design cannot be held responsible for the direct or indirect consequences linked to the cancellation of the order.
Art 8. Right of withdrawal
8.1 The Customer may, according to the procedure described in the User Guide and within seven days of receipt of the items, return them to Redureau Racing Design in order to obtain reimbursement of the price of the items and the costs of port, without penalties and without giving reasons. In all cases, the return costs incurred by the Customer will remain at his expense. Redureau Racing Design reserves the right to withhold the return costs not paid by the Customer from the amount of the refund.
8.2 Items returned incomplete or damaged, as well as items returned unsealed, will be returned to the Customer. Return costs will be borne by the Customer. Redureau Racing Design reserves the right to return the items to the Customer only after said costs have been paid by the Customer.
Art 9. Security and accessibility
9.1 Redureau Racing Design has paid the greatest attention to the aspects of security and confidentiality of transactions when developing the Site. The Customer acknowledges that the measures taken by Redureau Racing Design are proportionate and sufficient to guarantee the security and confidentiality of data relating to the Customer.
9.2 If, despite these technical protection measures, the information contained on the Site and/or the data transmitted by the Customer were to be intercepted, decrypted, transmitted to third parties, altered, modified, deleted or used by third parties, Redureau Racing Design declines all responsibility for the direct or indirect consequences that may result.
9.3 Redureau Racing Design declines all responsibility for the direct or indirect consequences of problems related to the accessibility or availability of the Site, whatever the cause and in particular in the event of a breakdown, bug or unavailability of Redureau's computer systems. Racing Design and/or its suppliers, in the event of saturation or failure of the telecommunications networks.
9.4 Redureau Racing Design declines all responsibility for the direct or indirect consequences of problems related to the incompatibility of the Site with the Customer's computer equipment, its configuration, its Internet connection or in the event of incapacity of the Customer's equipment. Customer to return the information contained on the Site and/or to transmit information relating to the Customer.
9.5 Redureau Racing Design declines all responsibility for the direct or indirect consequences of any damage caused to the Customer's hardware and/or software configuration, as well as any loss of data resulting from the use of the Site, the use for communication between Redureau Racing Design and the Customer of means of electronic communication such as, and not limited to, e-mail, which could contain faults or computer viruses.
Art 10. Liability
10.1 The products offered for sale on the Site comply with the Luxembourg legislation in force. The Customer is solely responsible for the direct or indirect consequences related to non-compliance with the legislation of the country in which the items ordered will be delivered, depending on the delivery address provided by the Customer when entering the order.
10.2 The photographs and texts illustrating the products offered for sale on the Site have no contractual value and do not bind Redureau Racing Design. Redureau Racing Design cannot be held liable for the direct or indirect consequences of material errors relating to this information.
10.3 The products offered for sale on the Site are exclusively intended for the private needs of the Customer. Consequently, the responsibility of Redureau Racing Design can in no way be engaged in the event of direct or indirect damage, such as loss of exploitation or turnover, loss of profit or loss of an opportunity, within the framework of the professional activity of the Client.
10.4 The User ID and password assigned to the Customer to access the Site are strictly personal and confidential. The responsibility of Redureau Racing Design. cannot be held liable for the direct or indirect consequences of the use of the Customer's User ID and password or the use of the Customer's payment card by a third party.
10.5 Redureau Racing Design. disclaims all liability for the content or possibly offensive nature of the products offered for sale on the Site.
10.6 The Site may contain links to other websites. Redureau Racing Design declines all responsibility for the content or possibly offensive nature of these sites.
Art 11. Applicable law and competent jurisdiction
11.1 This contract is subject to the law of the Grand Duchy of Luxembourg.
11.2 The courts of the judicial district of Luxembourg shall have sole jurisdiction to hear any dispute between the Client and Redureau Racing Design relating to the interpretation and execution of the contract binding them as well as these General Conditions. Redureau Racing Design reserves the right however, the possibility of bringing the dispute before any other jurisdiction which, in the absence of the above election of jurisdiction, would normally have jurisdiction.
Art 12. Modification of the General Conditions
The General Conditions can be modified at any time. It is the Customer's responsibility to consult the General Conditions before placing any order through the Site. Redureau Racing Design undertakes to apply for each order placed by the Customer the General Conditions in their version in force at the time the order was placed.
Art 13. Personal data
In order to be able to process the order placed by the Customer, Redureau Racing Design collects, processes and stores certain personal data relating to the Customer (the "Data"). These operations are carried out under the responsibility of Redureau Racing Design. Insofar as the processing of the order is entirely managed by computer, the refusal by the Customer to fill in the forms present on the Site will result in the refusal of the order. The Customer has a right to access and rectify the Data concerning him. The Data will be kept during the processing of the order, then stored for the purposes of proof of the existence and content of the order. Redureau Racing Design undertakes not to communicate the Data to any third party, except insofar as this disclosure is necessary to provide proof of the existence and content of the order.
Art 14. Protection of privacy
14.1 Redureau Racing Design observes the stipulations of the law of August 2, 2002 relating to the protection of individuals with regard to the processing of personal data.
14.2 The person responsible for processing your personal data is Redureau Racing Design, whose registered office is located at 39 rue du chemin de fer 4556, Grand Duchy of Luxembourg. If the Customer transmits his personal data, they will be entered into the customer files and processed: for the management of the customer file, the products and services offered; to carry out a market study; to inform the member of new products and services; for the realization of informative or promotional campaigns. The Customer's personal data will not be passed on to third parties.
14.3 Provided that the Customer sends a dated and signed request to Redureau Racing Design, 5 rue michel rodange, L-4306, Esch sur Alzette, Grand Duchy of Luxembourg and provided that he adds proof of his identity (copy of his identity card), the Customer may receive in writing a free overview of his personal data and possibly obtain a rectification of incorrect, incomplete or relevant data concerning him. Redureau Racing Design, will communicate to the Customer his rectified data no later than 45 days after his request.
Art 15. Title of articles
The titles of the articles are given for information only: they cannot be taken into account to interpret the provisions of these General Conditions.
Art 16. Disjunction
If a stipulation of the General Conditions should be contrary to a mandatory provision or of public order or if a stipulation should remain without effect for any other reason, the validity of the other provisions of the General Conditions cannot be affected. The parties will endeavor to replace the null or ineffective stipulation, as far as possible, by an effective provision preserving the contractual economy and reflecting the initial spirit which is at the base of the General Conditions.
Art 17. Proof
The computer records, databases, books and documents of Redureau Racing Design constitute proof of the existence and content of the contracts and transactions concluded from the Site www.rrd-preparation.com between Redureau Racing Design and the Client.
Art 18. Languages.
These General Conditions are written and valid in French only, a language that the Customer declares to know perfectly. REDUREAU RACING DESIGN S.A.R.L declines all liability due to poor translation into languages other than FRENCH.
Art 19. Refunds and delivery times
19.1 Article 19 is very important in the world of motorcycles and motorized two-wheelers in general. In this environment (which has also been in crisis for several years), it is not uncommon for there to be longer supplier deadlines than expected. Unfortunately, we are not able to give our customers an exact day-to-day delivery time. Some parts can take 1 month or more to be delivered to us from one of our suppliers!
19.2 After a certain period of time, you may no longer wish to wait for the item, do not hesitate to ask us by email for a replacement item or a refund, in this case we will give you a credit directly to your account! That you can reuse to buy other products. According to certain criteria, we are able to add a small discount coupon or free shipping to this refund in the form of a credit note.
WARNING !!! Most of the products sold on the site www.rrd-preparation.com sold by the company Redureau Racing Design S.A.R.L are intended for competition and are not manufactured to be used on the road!
We hereby inform our customers that this website contains certain products which are exclusively reserved for competition on a closed circuit, tuning meeting, which implies that use on public roads or even open roads is strictly, by code from the road: prohibited! Under no circumstances can Redureau Racing Design be held responsible if these conditions are not respected. Our site www.rrd-preparation.com is a virtual store intended to market our products to all our customers regardless of their place of residence (insofar as this respects our carrier contract and article 4.3 of our general conditions). The non-Luxembourgish customer, when he buys on our site acknowledges buying in a store located abroad, in the country of Luxembourg which has different sales laws and approvals. The purchase of items from our site is treated as a counter sale in our shop located at 39 rue du chemin de fer 4556 Differdange. The customer will have to inform himself before purchase of the approval of the parts in competition or on the road according to his country.